Refund Policy

Last Modified: August 25, 2023

Please read this policy carefully. This is the Refund Policy of govisalawyer.com a site of Pemberton Law, PLLC (PL). It is our aim to make sure all our customers (you/your) are completely satisfied with our service. PL is dedicated to helping you traverse through your immigration process with confidence, and we guarantee your satisfaction. However, in the event you are not satisfied for any reason, please contact us at once by sending an email to [email protected] so we can fix the problem or issue a refund (if applicable).

POLICY TERMS

We provide a refund policy which is effective PRIOR to the submission of your travel document application. By making a purchase of services on this website, you agree and accept to be bound by the terms of this policy, as well as the Terms of Service, Privacy Policy, and any other applicable policy or term posted on the site. Upon your review of the government forms for submission after your purchase, your approval of these documents will constitute waiver of your right to a refund from that point onwards. Should a material error be made on your application, we will re-submit the application on your behalf at no additional cost to you, but a refund will NOT be issued.

Refunds PRIOR to the submission of your travel document application must be requested by emailing [email protected]. The Subject line must read: “Travel Visa Refund Request”. Your refund request email MUST include the following information:

  • Full Name of Applicant,
  • Invoice # or Order ID,
  • The last four digits of the credit card used to purchase our services,
  • The date the services were purchased, and
  • The reason for requesting a refund.

We will process your request within 24-48 hours after we have received all the information requested above from you. Approved refunds will be credited to the same payment method used at the time of purchase and should appear in your account within 1-7 business days based on your financial institution’s policies and your statement’s billing cycle. If 10 days have passed and your refund is not reflecting in your account, please contact our Customer Service team to assist you further.

NON-REFUNDABLE FEES

Please note that this policy cannot and will not apply to government fees remitted to the issuing authority, or other pertinent Governmental agencies. When you send a payment to a government agency, you agree to pay for a government service. Filing and biometric service fees that you pay to them are final and non-refundable, regardless of any action the government office takes on your application, petition, or request, or if you withdraw your request/application. We cannot refund or credit any money paid to other third parties with a role in processing your order (such as your medical examiner, translators, etc.).

CHARGEBACK NOTICE

By obtaining our services, you agreed to be bound by the service terms and our refund policy. Utilizing a chargeback to obtain a refund outside of these conditions is a violation of these terms.

We take this issue extremely seriously and may report suspicious payment disputes to both the payment processors as well as the US Government’s issuing body, and other pertinent agencies as applicable, along with accompanying proof of fraud. As chargeback fraud is a crime, such conduct can result in being temporarily or permanently barred from entry to the destination country, as well as result in possible criminal and civil charges.

We encourage our clients to contact us to resolve any service problems they may have encountered, and to prevent any future issues.

CONSULAR APPOINTMENTS

We will exert every effort to provide you with the earliest available appointment but cannot guarantee any outcome. Note that US Embassy/Consular appointments are under the full control of the Embassy/Consulate. Therefore, PL cannot alter nor has any control over appointment availability at any time.

ISSUES TO CONSIDER WITH TRAVEL APPLICATIONS

Please note that we cannot guarantee the results or outcome of your government filing. For example, the pertinent government agency may reject an immigration petition or application for reasons outside the control or responsibility of our firm. Government backlogs can also lead to long delays before your filing process is complete.

This guarantee does not cover changes to your situation or to your state of mind. It does not apply if entry is denied by the Border Officer, due to an Epidemic/Pandemic related reason. This Guarantee is void if you have made misrepresentations on an application and/or provided misleading information during our service to you. This Guarantee is void if you have already requested a refund or if you have requested a chargeback from your bank.

FEE DETAILS - FOR INFORMATIONAL PURPOSES ONLY

Costs For Travel Documents

All travel document applicants are required to pay a visa fee to the US Government’s issuing body. How much the application fee costs and when it must be paid, always depends on the type of document applied for. Before you apply for a travel document, you should therefore find out exactly which type of travel document meets your traveling needs and which issuing authority charges the processing fees for that document.

Payment Methods

The visa fee can be paid at U.S. consulates/Embassies worldwide through various options. The following payment options are available:

  • online bank transfers
  • debit card
  • credit card
  • immediate bank transfer
  • cash deposit with a bank

Note: In some countries (such as Germany, Austria and Switzerland) payment cannot be made by credit card or girocard.

When paying, all instructions should be followed exactly so that the payment is registered quickly. In particular, the reference number should always be noted in the subject line, otherwise there may be delays in processing. In the worst case, the visa fee may have to be paid again.

Practical tip: We strongly recommend the use of a credit card.

Please feel free to contact us for more information! [email protected]

Back