Refund Policy

Last Modified: September 5, 2024

Thank you for choosing govisalawyer.com a site managed by Pemberton Law PLLC ("PL") for assistance with your non-immigration case. We are committed to providing high-quality legal services and ensuring client satisfaction. This refund policy applies specifically to all legal services related to temporary U.S. Visa applications or U.S. ESTA applications. For legal services related to permanent immigration cases, please review your individual client agreement or talk with your attorney to discuss refund options.

Please review our refund policy below

FLAT FEE SERVICES

Our services are billed as a flat fee, which is considered earned or non-refundable once we accept representation, review your application, and provide you with a written evaluation of your application. The flat fee will also be considered earned or non-refundable if you purchase a legal service and don’t respond by email, phone, or SMS message to PL for more than 15 days. In the rare event that we are unable to complete the work on your behalf due to factors within our control, we may offer a refund or partial refund based on the portion of services that were not performed. Any such decisions will be made on a case-by-case basis.

GOVERNMENT FEES ARE NON-REFUNDABLE

Please note that this policy cannot and will not apply to government fees remitted to the issuing authority, or other pertinent Governmental agencies. When you send a payment to a government agency, you agree to pay for a government service. Filing and biometric service fees that you pay to them are final and non-refundable, regardless of any action the government office takes on your application, petition, or request, or if you withdraw your request/application. We cannot refund or credit any money paid to other third parties with a role in processing your order (such as your medical examiner, translators, etc.).

CHARGEBACK NOTICE

By obtaining our services, you agreed to be bound by the service terms and our refund policy. Utilizing a chargeback to obtain a refund outside of these conditions is a violation of these terms. We take this issue extremely seriously and may report suspicious payment disputes to both the payment processors as well as the US Government’s issuing body, and other pertinent agencies as applicable, along with accompanying proof of fraud. As chargeback fraud is a crime, such conduct can result in being temporarily or permanently barred from entry to the destination country, as well as result in possible criminal and civil charges. We encourage our clients to contact us to resolve any service problems they may have encountered, and to prevent any future issues.

TERMINATION OF SERVICES

If you wish to terminate our services, you may do so at any time by providing us with written notice. Upon termination, we will evaluate the work completed on your case. Any legal fees earned prior to the termination will not be refunded.

NO GUARANTEE OF RESULTS

We will work to represent you on your case to the best of our ability but cannot guarantee the results or outcome of your travel permit or other immigration related application. Government backlogs or changes to policy can also lead to long delays that are out of our control.

ADDITIONAL QUESTIONS

For any further questions regarding our refund policy, please contact us at [email protected]. We are happy to address any concerns you may have.